Jolly Sick Return Policy
Returns & Exchanges: We accept returns and exchanges for non-faulty items. Contact us with your order number and return/exchange details. Items must be returned in original condition, with packaging and tags. Size exchanges depend on availability.
Change of Mind: Returns are accepted within 14 days of purchase for a credit note or refund. We reserve the right to refuse items not in original condition. Sale items are not eligible for return or exchange.
Postage: Customers bear all shipping costs for exchanges and returns due to change of mind. Shipping costs are non-refundable, and you are responsible for shipping the items back to us. We are not liable for lost, stolen, or undelivered returns.
Faulty Items: If you believe your item is faulty, contact us within 14 days of receiving it with photos and your order number. Refunds are processed only for proven faulty items. We will cover return postage for faulty items, but you are responsible for any delivery costs if the return is refused.
Pre-Orders Policy
At Jolly Sick, we are excited to offer exclusive pre-order options for our valued customers. Please note the following important information regarding pre-orders:
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Pre-Order Details: The availability of pre-order items will be clearly listed in the product description.
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No Refunds: Once a pre-order is placed, it cannot be canceled, and no refunds will be provided. This is because our factory will be in the process of manufacturing your order, and canceling it would cause significant disruptions.
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Commitment: By placing a pre-order, you are committing to the purchase and supporting the production process. We appreciate your understanding and cooperation.
Thank you for supporting Jolly Sick! If you have any questions or concerns, please feel free to contact our customer service team.
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™